Refund policy
Refund Policy for Radical Weavers Limited
Thank you for choosing to shop with Radical Weavers Limited. Our aim is to ensure your complete satisfaction with your purchase, and we are dedicated to offering you high-quality craft kits, weaving equipment, and handmade items. Please note this refund policy does not apply to workshop or experience bookings. If, for any reason, your purchase does not meet your expectations, we provide a detailed refund policy as outlined below:
1. Refund Timeframe:
You have the option to request a refund within 28 days from the purchase date.
2. Eligibility for Refund:
To qualify for a refund, the item(s) should adhere to the following conditions:
- The item(s) must be returned in their original packaging.
- The item(s) must remain in the same condition as when purchased, devoid of any signs of use, wear, or damage.
3. Refund Procedure:
Should you satisfy the eligibility criteria and wish to proceed with a refund, please follow these steps:
1. Initiate the refund process by contacting our customer service team at info@radicalweavers.org
2. Provide your order number, a description of the item(s) intended for return, and a brief explanation for the return.
3. Our customer service team will guide you through the return procedure and furnish you with a return shipping label if applicable.
4. Once the returned item(s) have been received and their condition verified, we will initiate the refund process.
4. Refund Options:
Refunds will be processed using the original payment method employed for the purchase. Alternatively, you have the choice to opt for an exchange of equal value if preferred.
5. Return Shipping:
We offer complimentary returns. If your eligibility for a refund is confirmed, we will provide you with a prepaid return shipping label for your convenience.
6. Non-Refundable Items:
Our refund policy applies to all qualifying items. We do not have any items exempt from refund.
7. Additional Information:
- Please be aware that the initial shipping charges, if applicable, are non-refundable.
- Any personalised or customised items cannot be returned or refunded unless received in a damaged or defective state.
8. Get in Touch:
Should you have any queries or concerns regarding our refund policy, please do not hesitate to contact our customer service team at info@radicalweavers.org
We greatly value your patronage and remain devoted to ensuring you have a positive shopping experience. Thank you for selecting Radical Weavers Limited.
Rebooking/Rescheduling Policy for Workshops and Experiences at Radical Weavers Limited
At Radical Weavers Limited, we are committed to providing you with enriching weaving and design workshops and experiences. We understand that schedules can change, and we want to ensure that your participation is as flexible as possible. Please review our rebooking/rescheduling policy below for workshops and experiences:
1. Rebooking/Rescheduling Timeframe:
You may request to rebook or reschedule your workshop or experience up to 1 week before the scheduled date.
2. Rebooking/Rescheduling Process:
To rebook or reschedule, please follow these steps:
1. Contact our customer service team at info@radicalweavers.org at least 1 week before your scheduled workshop or experience.
2. Provide your booking details, including the workshop or experience name, date, and your order number.
3. Our customer service team will assist you in selecting an available date for rebooking or rescheduling.
3. No Fees for Timely Rebooking/Rescheduling:
If you rebook or reschedule with at least 1 week's notice, there will be no fees incurred.
4. One-time Rebooking/Rescheduling:
Each customer is entitled to rebook or reschedule their workshop or experience once.
5. Cancellations with Less than 2 Weeks' Notice:
If you choose to cancel your booking with less than 2 weeks' notice, a 50% refund of the workshop or experience fee will be issued.
6. Full Refund for Cancellations with More than 2 Weeks' Notice:
For cancellations made with more than 2 weeks' notice, a full refund of the workshop or experience fee will be issued.
7. Terms and Conditions:
This rebooking/rescheduling policy applies to all workshop and experience bookings at Radical Weavers Limited.
8. Contact Us:
If you have any questions or need assistance with rebooking or rescheduling your workshop or experience, please do not hesitate to reach out to our customer service team at info@radicalweavers.org
We appreciate your understanding and cooperation in adhering to our rebooking/rescheduling policy. We look forward to providing you with an exceptional creative experience at Radical Weavers Limited